Roles and Responsibilities:
- Support sales team in CS role to take care the customers for the after sales services.
- Coordinate with other departments to ensure the business operation is under good run as well as meet the customers need and requirements.
- Manage inbound calls/emails/fax or in person from customers interested in renting a factory with BWID.
- Respond to customer inquiries and concerns, resolve complains, emergencies and problems and provide factory renting service to customers.
- Maintain communication with sales team to address day-to-day needs and special requests.
- Other tasks assigned by the direct manager from time to time.
- Bachelor’s degree
- 3-year experience in CS
- Proficient in spoken and written English and Korean
- Proficient in Microsoft Office,
- Professional customer service skills.
- Excellent verbal and written communication skills
- Strong problem-solving skill
- Well organization & time management.
- Ability to work effectively within a team and independently.
- Mature, dynamic and proactive