Leasing & Customer Service - Executive – Customer Service – China Desk (Temporary 9 Months)

• Support sales team to take care the customers for the after sales services
• Coordinate with other departments to ensure the business operation is under good run as well as meet the customers need and requirements
• Handle tenants IRC/ERC, working with consultants and authority to obtain licenses correctly and timely.
• Instruct tenants on procedures to obtain licenses including environmental, FF, and Fit-out licenses after tenant move-in; as well as renovation process to align with BW guidelines, IP guidelines and authorities regulations.
• Support tenants to work with external agencies and internal teams to handle concerns, complaints; maintain relationships with tenants during the lease term in a professional manner.
• Support sales team to take site visit with customers interested in renting a factory with BWID
• Respond to customer inquiries and concerns, resolve complains, emergencies and problems and provide factory renting service to customers
• Maintain communication with both internal and external stakeholders to address day-to-day needs and special requests from customers
• Monitor the office management such as stationery, food and beverage, postage, meeting rooms at site
• Manage and claim site office budget and payment through company accounting system
• Other tasks assigned by the direct manager from time to time

• Bachelor’s degree in Business Administration or related fields
• 3-year of experience in customer service, sales admin, purchasing, logistics, construction or other related functions
• Proficient in spoken and written Mandarin is a MUST
• Good in English communication
• Proficient in Microsoft Office
• Professional customer service skills
• Excellent verbal and written communication skills
• Strong problem-solving skill
• Well organization & time management
• Ability to work effectively within a team and independently
• Mature, patient, attentive, detail-oriented, dynamic and proactive