ROLES AND RESPONSIBILITIES:

• Interact with end-users and external vendors for analysis and troubleshooting related to IT applications on daily basis.
• Contribute innovative ideas to promote efficiency and automation applied to IT systems.
• Liaison with Senior Executive – IT Support, end-users and external vendors/consultants during the new features development and implementation of IT systems.
• Cooperate with business departmental personnel to ensure a “team effort” working well and diligently with them and providing prompt service.
• Handle general system administrative works including users and security management.
• Design and setup new Operational Automation (OA) processes as per business requirements.
• Create and maintain job schedules, job tracking, team communications, reports, and other documents that may be required.
• Provide organized and informative system documentation, such as details of business requirement specification, application configuration, installation, user manual guide…
• Keep Senior Manager – IT informed of all aspects on assigned projects and initiatives.
• Facilitate User Acceptance Test among business users and external vendors/consultants for new software projects.
• Contribute to and maintain a knowledge base of previous support issues and tickets.
• Provide professional level of IT service to related stakeholders.
• Support other company’s tasks according to assignments.

REQUIREMENTS

• Degree in Computers or equivalent and one year of similar or related experience.
• Knowledge of installing, configuring, or supporting business applications.
• Knowledge of query and Relational database system like Microsoft SQL Server, data warehouse.
• Knowledge of data visualization tools such as PowerBI
• Knowledge of application development process and API integration.
• Ability to work well with others member service focused with exceptional follow-up and attention to detail.
• Good English verbal and written communication skills including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.
• Good organizational skills.
• Must be able to work as part of a team.
• Ability to participate in multiple projects simultaneously while adhering to tight schedules.
• Assertive, resourceful self-starter with excellent analytical and troubleshooting skills; can understand and express appropriate levels of urgency.
• Ability to work well with members of other departments to troubleshoot and resolve problems related to application support.
• Ability to work well under pressure and with deadlines.
• Knowledge of accounting or ERP system is a plus.
• Critical Thinking mindset and attitude.